ABTCavoca beach tennis club

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Procedure to Identify Account Discrepancy

Understanding the account

Account Balance is the current status, a positive balance indicates the account is in credit. Pending Balance is the value of future bookings. The hire fee will be deducted from your balances at the beginning of each hour of your bookings. If all your bookings made have been paid for, balance will equal pending balance.

If you think the account is wrong

• Log in and go to the Account tab to view the available tools.
• Balance Timeline is a simplified list, of balance affecting transactions, with a progressive balance, Use it to try to identify any entry that should not be listed or is missing.
• For a more detailed trace of credits and debits view transactions list.
• If you find a booking that was affected by rain go to request a wet weather credit to notify us of wet weather. (Only the past two weeks will be listed. Send an email to notify of older wet bookings).
• Please note that some transactions such as electronic payments and wet weather credits take a couple of days to get processed and could be waiting.

To notify us of the problem or for help to identify it, send details to the treasurer. Please use the email account that is recorded in your member details (or tell us that it is a different one).

Today's Availability

6 a.m.	»	Court 1 with lights, Court 2 with lights
7 a.m.	»	Court 1
8 a.m.	»	Unavailable
9 a.m.	»	Court 2
10 a.m.	»	Unavailable
11 a.m.	»	Unavailable
noon	»	Court 1
1 p.m.	»	Court 1, Court 2
2 p.m.	»	Court 1, Court 2
3 p.m.	»	Court 1, Court 2
4 p.m.	»	Unavailable
5 p.m.	»	Unavailable
6 p.m.	»	Unavailable
7 p.m.	»	Unavailable
8 p.m.	»	Unavailable
9 p.m.	»	Court 1

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